Our hosting solution provide 99% uptime, but sometimes errors do occur. If your site is down, and you have a valid maintenance contract, our support technicians have already been notified via out automated uptime tool. You may open a ticket if you like, and you will be notified when the issue is resolved.
Before opening a ticket, you can check to see if the site is down everywhere or just for you by visiting the following link:
This will test the site and let you know if you are the only one not able to access your website.