To aid in troubleshooting, we often ask customers to take screen shots of what they see.
- Press the Windows logo key +PrtScn. Or, if you're using a tablet, press the Windows logo button + the volume down button.
The screen will dim for a moment when the screen is copied and saved as a file in the Screenshots folder (which is in your Pictures folder).
A picture of the screen is copied and you can paste it wherever you'd like.
Tap or click the window you want to capture.
A picture of the window is copied and you can paste it wherever you'd like.